Please share the following instructions with your IT/Security team to ensure seamless access to the Vertex platform. For assistance, contact support@vertex3d.com.
IT Setup Instructions
To access the Vertex Platform, the following URLs must be whitelisted in any firewalls, web proxies, or web filtering configurations.
Vertex email domain
All client emails from Vertex will come from the @vertex3d.com domain. Please add it to any SPF configurations or corporate spam filters to ensure your end users receive notifications from Vertex.
Firewall rules
The Vertex Platform primarily uses https via port 443 and secure web sockets for
communication. The following domains are required to be allowed for Vertex and our
supporting third-party products to function properly.
|
Hostname |
Port | Purpose |
| *.vertex3d.com *.vertexvis.com *.vertexvis.io |
443 (HTTPS) 443 (WSS) |
Vertex web applications and Vertex platform APIs and services (HTTP over SSL and secure websockets) |
| cognito-idp.us-west-2.amazonaws.com *.s3.us-west-2.amazonaws.com |
443 (HTTPS) | AWS regional service endpoints for authentication and data storage |
| api-js.mixpanel.com | 443 (HTTPS) | Support/analytics data APIs |
| *.datadoghq.com | 443 (HTTPS) | Support event data |
| *.pendo.io | 443 (HTTPS) |
Support/analytics data APIs |
Web Proxy-SSL Inspection
The Vertex platform performs streaming over HTTPS via port 443 for communication. If SSL inspection by a web proxy or other security tool is being performed, the following domains are required to be excluded from SSL inspection.
| Hostname | Port | Purpose |
| *.vertex3d.com *.vertexvis.com *.vertexvis.io |
443 (HTTPS) | Vertex web application and Vertex platform APIs and services |