Vertex Support Quick Reference Guide

Here's where you can get help!

Vertex Help Site

Visit Vertex Help to review helpful How To articles and FAQs.

Customer Support Team

Support is available:
Monday through Friday
7am - 7pm CST (excluding US holidays)

US Holiday Schedule

Our current holiday schedule includes: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve Day.

After Hours Support

The Support office is not staffed outside of normal business hours. Support emails will be responded to first thing the next business day.

Customer Success Manager

If you are on our premium support, you will have a dedicated CSM that you can reach out to for best practices, success planning, and Quarterly Business Reviews.

Vertex Product Releases

Vertex releases occur approximately once a week. Releases contain new feature enhancements and bug fixes. Releases are automatically pushed to your Vertex environment.

Additional Vertex Resources

View Webinars and Whitepapers here.